Hay Baj Privacy Policy — Your Information Is Completely Safe With Us

1 Introduction & Purpose

Hay Baj (haybaj.ws) is one of Bangladesh's most trusted online gaming and Sports Betting platforms. We believe your privacy is a fundamental right, not a privilege. This Privacy Policy explains what information Hay Baj collects, why we collect it, and how we keep it secure.

This policy was created not merely out of legal obligation, but as a commitment to maintaining a transparent relationship with our users. Hay Baj's Privacy Policy is governed by international standards and is regularly updated.

• This policy applies to the Hay Baj website, mobile app, and all digital services.
• Hay Baj is not responsible for the privacy policies of third-party websites.
• If you are under 18 years of age, you are strictly prohibited from using Hay Baj.

2 Data We Collect

Hay Baj only collects information that is essential to providing its services. We never collect unnecessary data.

3 Data Collection Methods

Hay Baj collects your information through various methods. It is our responsibility to keep you informed about each one.

• Provided Directly: Information you provide directly via the registration form, KYC verification form, or support chat.
• Collected Automatically: Information automatically collected through cookies, log files, and tracking technologies while you use the platform.
• Verification Agency: Identity is verified through authorised verification agencies as part of the KYC process.
• Payment Processors: Transaction details are automatically recorded during mobile banking payments.
• Gaming Activity: While you play, our system automatically records bets, outcomes, and session data.

4 Purpose of Data Use

Hay Baj uses collected data solely for specific and legitimate purposes. We never misuse your information.

• For account creation, management, and verification.
• To process deposits, withdrawals, and financial transactions.
• To comply with KYC and AML (Anti-Money Laundering) regulations.
• For customer support and complaint resolution.
• For platform security and fraud prevention.
• To deliver a personalised gaming experience and promotional offers (with your consent).
• For meeting legal obligations and reporting to regulatory authorities.
• For analyzing gaming behavior to support responsible gaming.

5 Data Sharing Policy

Hay Baj never sells your personal information. However, we may share certain data with trusted partners in specific circumstances.

• Payment Processors: Limited information is shared with bKash, Nagad, and Rocket to process transactions.
• Verification Agency: Required information is shared with identity verification agencies as part of the KYC process.
• Law Enforcement Agencies: Information may be disclosed to the relevant authorities where required by court order or legal obligation.
• Regulatory Authority: Gaming licenses are also reported to regulatory authorities as part of AML compliance.
• Technology Partners: Encrypted data is shared with cybersecurity and hosting partners for platform operations.

All partners operate under strict non-disclosure agreements (NDAs) and are required to comply with Hay Baj's data protection standards.

6 Data Protection Measures

Hay Baj has implemented the highest technical and organisational measures to protect your data. Our security infrastructure meets industry-leading standards.

• TLS 1.3 protocol is used for all data transfers.
• All data stored on our servers is protected with AES-256 encryption.
• Multi-factor authentication (MFA) is mandatory for all admin access.
• Regular cybersecurity audits and penetration testing are conducted.
• Data access is restricted to authorized personnel only (principle of least privilege).
• In the event of a data breach, affected users will be notified within 72 hours.

7 Cookie Policy

Cookies are used on the Hay Baj website to enhance your browsing experience. We use several types of cookies, each described in detail below.

• Essential Cookies: Used to maintain login sessions and security — these cannot be disabled.
• Functionality Cookies: Used to remember your language preferences and settings.
• Performance Cookies: Used to understand how quickly the site loads and to identify where issues occur.
• Analytics Cookies: Helps improve the platform by analysing user behaviour.

8 Your Rights

Under Hay Baj's Privacy Policy, you have several important rights regarding your personal data. To exercise any of these rights, please contact our support team.

• Right to Know: You have the right to request information about what data is held about you.
• Right to Rectification: You can request correction of any inaccurate or incomplete information.
• Right to Erasure: Under certain conditions, you may request that your data be deleted ("right to be forgotten").
• Right to Restrict Processing: In certain cases, you may request that the processing of your data be restricted.
• Right to Data Portability: You can request your data in a structured format.
• Right to Object: You have the right to object to your data being used for marketing purposes.
• Right to Withdraw Consent: You may withdraw any previously given consent at any time.

9 Data Retention Period

Hay Baj does not retain your information longer than necessary. However, certain data must be kept for a specified period due to legal and regulatory obligations.

• Data for active accounts is retained for as long as the account remains open.
• Financial transaction records are retained for up to 5 years as required by law.
• KYC documents are retained for up to 7 years in accordance with regulatory requirements.
• After account closure, unnecessary personal data is securely deleted.
• Support chat and email history is retained for up to 2 years.

10 Children's Privacy

Hay Baj strictly does not provide services to anyone under the age of 18. This is not merely a legal obligation — it is our moral responsibility.

• Age verification is mandatory during the registration process.
• If an account is found to belong to a minor, it will be immediately closed and all associated data will be deleted.
• Parents who suspect their child has an account can report it to our support team.
• Hay Baj follows a zero-tolerance policy on child protection.

11 Contact & Complaints

For any privacy-related questions, requests, or complaints, please contact the Hay Baj support team. We will do our best to respond as quickly as possible.

12 Policy Updates

Hay Baj may update this Privacy Policy from time to time. Changes may be made in response to legal updates, the introduction of new services, or improvements to security practices.

• You will be notified at your registered email address before any significant changes take effect.
• The date of every update will be noted at the top of this page.
• Continued use of the platform following any changes will be considered acceptance of the updated policy.
• If you have concerns about any changes, please contact support before closing your account.